Can I change the delivery address after placing the order?
You can make changes to your order within 24 hours of placing the order. Changes can be made only before the product is shipped. However, kindly ensure that you have entered the correct address at the time of placing the order. In order to make the required changes please email us at email@example.com
I have received a defected product. Is it possible to replace it?
We allow the customer to replace the product if (a) wrong product has been delivered; (b) product delivered if defective; (c) mismatch in the size of the product.
How do I initiate a replacement?
Go to ‘My Order’, select the order you want to replace and click on ‘Initiate Return’. Our customer care will verify your request and send you an email confirming the return. On confirmation, our courier folks will pick up the product and post quality check and inspection, necessary steps will be taken to initiate the replacement.
Is there a time period within which I can place for return?
Return or replacement can be initiated strictly within 7 days from the date of delivery. We will not accept requests for return or replacement beyond the aforesaid period.
Do I need to pack the product as it was received for the returns or replacement?
We do not expect you to pack the products exactly the way it was delivered (we understand that the same is not possible). However, we request you to return the product in the same packaging as received, to the extent possible. Further, you will have to ensure that the tags/labels or seals have not been tampered with. We will not accept the returns if the tags have been removed or tampered with.
Can I return a part of my order?
Where more than one product has been placed in a single order, we will let you return a part of the order if; (a) wrong product has been delivered; (b) product delivered if defective; (c) mismatch in the size of the product. However, we do not accept returns where the product is a combo (eg: free gifts, buy one get one free etc ).
Am I required to return a freebie received with the product if I return the product?
Any freebies that you might have received with the product needs to be returned along with the product.
How long does it take to return or replace a product?
Once you have made a return or replacement request, our customer support team will start working on your request. It typically takes around 2-3 business days to accept the request and another 7-8 days for the pick-up of the product (depending on the location). In case of replacement, the replaced product would be shipped only after the receipt of the returned product at our facility.
Is it possible to cancel my return or replacement request and keep the product?
You may request for “cancel return” within 24 hours of placing an ‘initiate return”.
When will my money be refunded?
Once we have received the product at our facility and it has passed the necessary quality checks, we will initiate the refund. It might take around 10 working days to complete the refund.
How will you refund my payment amount?
The refund would be made to your wallets in case the payment was made through your wallets. In case of the payments made through credit card and debit card an Electronic Gift Voucher will be provided of the respective amount. In case of the payments made through COD an Electronic Gift Voucher will be provided of the respective amount. The same will be communicated to you from our customer support team.
Can I change the mode of payment for my refund?
Unfortunately, this is not possible.
Will I be intimated once the refund is completed?
We will send you an email and a SMS on initiation of your refund. Your refund should reach you within 7-10 working days, depending on your bank of transaction.
What is Aranyani’s Cancellation policy?
An order can be only cancelled before it has been shipped. Post shipment our standard return policy will be applicable.
Where should I self-ship the Returns?
You can ship the product to:
Sai Lakshmi Industries, Kannamangala Village
Whitefield Hoskote Road, Bangalore-560067
Ph: 080 285 3910/12/13
Will you refund the courier charges if I send the product back to you at my cost?
We will provide you a gift voucher worth Rs 100/-